Privacy Policy

Privacy Policy Last Updated: June 2, 2026 This Privacy Policy describes how Buller Taxi Services ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website (https://bullertaxi.com), use our mobile applications, or utilize our dispatch and transportation services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. 1. Information We Collect To provide efficient, safe, and reliable transportation services, we must collect certain information from our passengers and users. We collect this information in three ways: directly from you, automatically through your use of our Services, and from third parties. A. Information You Provide to Us Personal Identifiers: Name, email address, phone number, and account login credentials. Payment Data: Credit card details, billing address, and transaction histories. All transactions are processed securely via our third-party payment gateways; we do not store raw financial data on our local servers. Communications: Information you provide when you contact our customer support, request dispatch, or communicate with our drivers. B. Trip & Dispatch Information (Collected for Ride Processing) Address & Location Data: Pickup addresses, destination addresses, and intermediate stops that you enter manually or select via our platform. Trip Metrics: Date and time of the request, pickup time, drop-off time, route chosen, distance traveled, and total fare breakdown. C. Information Collected Automatically & GPS Tracking Backend GPS Tracking: While using our website or during an active trip, we collect location data to map your route. For your safety and accurate fare calculation, our systems continuously track the vehicle’s backend GPS coordinates throughout the duration of your ride, mapping the precise route taken from pickup to drop-off. Background Location Data (Mobile Applications): To enable seamless dispatching and accurate route monitoring, our mobile applications require access to your device's precise location data. This data is collected even when the app is closed, running in the background, or not actively in use, provided you have granted the app permission to access background location. Passenger App: Background location is utilized to track your proximity to the pickup point and ensure safety monitoring throughout your active journey. Driver App: Continuous background tracking is mandatory to match you with nearby riders, calculate exact mileage meters, and update dispatch infrastructure in real time. Device and Usage Data: IP address, browser type, operating system, mobile device identifiers, and website navigation patterns collected via cookies and similar tracking technologies. 2. How We Use Your Information We use the information we collect for operational, security, and legal purposes, including: Ride Processing & Execution: Managing dispatch requests, matching you with nearby drivers, verifying pickup/drop-off locations, and calculating automated taxi meters and final fares. Real-Time Logistics & Safety: Utilizing backend GPS data to provide live arrival estimates, track ride progress for passenger safety, and resolve route or billing disputes. Prominent Disclosure of Background Location Usage: We explicitly use background location data for the sole purpose of core logistics and safety functions. We do not use this data for targeted advertising or sell it to data brokers. Specifically, this data drives: Live ETA Updates: Giving you and your driver accurate arrival estimates when the app is minimized or your screen is off. Continuous Safety Audits: Tracking active rides on our backend servers to verify route adherence and assist in emergency response if needed. Automated Meter Calculations: Ensuring your final bill is perfectly synced to the physical path traveled. Customer Support: Investigating and addressing user concerns, monitoring service quality, and processing refunds. Communications: Sending administrative updates, booking confirmations, receipts, and operational alerts (e.g., "Your driver has arrived"). Compliance & Legal: Detecting and preventing fraudulent payments, unauthorized account use, or illegal activities, and complying with local transportation authority regulations. 3. How Your Information is Shared We do not sell your personal information. We only share your data under the following strict operational circumstances: With Drivers: We share your first name, pickup location, and destination with the designated driver assigned to your trip to facilitate the ride. With Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as payment processors, SMS/email communication gateways, and cloud hosting/GPS mapping infrastructure. For Legal Reasons: We may disclose your information if required to do so by law, court order, or government regulation, or to protect the safety, rights, or property of our users, employees, or the public. Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business, user data may be transferred as a business asset. 4. Data Security & Retention We implement industry-standard technical and organizational security measures to protect your personal data, address information, and tracking history from unauthorized access, alteration, or disclosure. Data Retention: We retain your account details and trip history for only as long as necessary to fulfill operational service needs, maintain accurate financial records, handle potential billing disputes, or satisfy local regulatory legal obligations. 5. Your Rights and Choices Depending on your jurisdiction, you may have the following choices regarding your data: Location Services: You can opt out of sharing precise location data through your device’s operating system settings; however, doing so will heavily impact or disable the automated dispatch features of our website or app. Account Information: You may review, update, or request the deletion of your account information at any time by contacting our support team. Cookies: Most web browsers are set to accept cookies by default, but you can usually modify your browser settings to remove or reject cookies if you prefer. 6. Mobile Application Prominent Disclosures & Consents Pursuant to mobile application store guidelines (Google Play Store and Apple App Store), users are explicitly notified of core location workflows via dedicated, stand-alone permission workflows embedded directly into our mobile operating systems. Below are the disclosures presented in-app prior to device tracking initialization: A. Passenger Application Disclosure Workflow Prior to requesting the standard device-level location prompts, the Passenger Application presents a single, non-hidden prompt detailing the following: Purpose: Buller Taxi Services collects location data to connect users with nearby drivers, calculate accurate ride fares, and provide real-time arrival updates. Background Tracking: This location data is collected even when the app is closed, running in the background, or not actively in use to ensure your ride can be tracked safely from pickup to drop-off. Data Restriction: This data is strictly excluded from third-party advertising brokers or data harvesting systems. B. Driver Application Disclosure Workflow Due to the technical requirements of service dispatching, logistics tracking, and automated metering infrastructure, the Driver Application implements mandatory operational data collection protocols: Purpose: To receive ride requests, track daily mileage, and update passengers on estimated arrival times, our application requires active access to continuous location streams. Background Tracking: This app collects precise location data in the background even when the app is closed, minimized, or the screen is deactivated. This information is vital to preserve your position on active dispatch queues and ensure meter accuracy. 7. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our operational tracking systems, legal requirements, or service features. We will notify you of any material updates by updating the "Last Updated" date at the top of this page or via direct notification. 8. Contact Us If you have any questions, comments, or concerns regarding this Privacy Policy or our backend data tracking practices, please contact us at: Buller Taxi Services Email: support@bullertaxi.com Website: https://bullertaxi.com